General Rules

Guest Safety

• Guests are to stay on public pathways only. Barriers between you and the animals such as rails, moats, rocks, and fencing are there for the safety and protection of both you and the animals. Please do not lift children over rails or barriers, allow them to play on rocks, rest them on railings, or stick fingers or arms through fences. Do not enter non-public areas and stay on the main pathway and in visitor areas at all times. Do not hang objects over railings, fences, or other barriers.
• If someone is acting inappropriately or dangerously, they may be escorted from the Zoo. If you see someone acting in this manner, please contact a Zoo staff member immediately.
• We reserve the right to refuse entry of any bag, parcel or other item into Alexandria Zoo, and to handle any unattended object in ways we deem appropriate.
• Supervise your children at all times. Children under the age of 16 must be accompanied by a person 16 or older at all times.

Animal Health and Safety

• Harassing the animals or intentionally harming an animal is strictly prohibited. F Do not tap on the glass or shout at animals, including those that are free roaming. You will be escorted out of the zoo.
• Feeding the animals is strictly prohibited. All of our animals are on special diets. Do not share your food with them. Fish food can be purchased to feed the koi only.
• Balloons and plastic straws/lids are very dangerous to animals and are not permitted inside the Zoo for any reason.

Dress Code

For the health, safety, and comfort of all guests, shirts and footwear must be worn at all times. Provocative, revealing, or offensive clothing is prohibited. Disguises, costumes, or articles of clothing that conceal a visitor’s identity are prohibited. We reserve the right to deny admission or remove any person wearing attire that we consider inappropriate, or attire that could detract from the experience of other guests.

Zoo Landscape

Please do not pick the flowers or foliage, climb trees, or disturb the landscape so everyone has an opportunity to enjoy the many beautiful things growing throughout the Zoo.

Severe Weather & Emergencies

Alexandria Zoo is a rain or shine facility. Rain checks and refunds will not be granted. In the event of severe weather, guests may be refused entry into the zoo, or if already in the zoo, guests may be asked to relocate to indoor facilities. Guests must comply with staff requests in the event of an emergency situation.

Prohibited Items

Tobacco Use & Vaping

Alexandria Zoo is a tobacco-free and vape-free Zoo. The Zoo does not permit vaping, smoking, chewing, or any other use of tobacco products on Zoo property.

Personal Wheeled Devices

Skates, roller blades, skate boards, scooters, bicycles, and unauthorized motorized vehicles (other than wheelchairs or electric scooters for the disabled) are prohibited.

Recreational Devices

Drones (or any similar remote-controlled vehicles/flying devices), remote-controlled toys, selfie sticks, loud noise makers and lasers are prohibited.

Weapons

Firearms and weapons of any kind (even if you have a concealed carry endorsement) are strictly prohibited on Zoo grounds. This includes items that appear to be weapons, including toy guns. Any other items deemed dangerous, suspicious, or inappropriate are also prohibited.

Outside Food & Drink

Visitors cannot bring glass containers, plastic straws or lids, anything that needs to be cooked, grills of any kind, or any alcohol into the Zoo. We do not offer storage lockers or places to store coolers/picnic lunches.

Pets

Pets are not permitted on Zoo grounds, in the parking lot, or in cars.

Other

• For the health and safety of the animals, balloons are not permitted on Zoo grounds.
• Any other items that we determine may be harmful or disruptive.

Prohibited Activities

• The sale of goods, services or the display of goods or services for sale.
• The distribution of printed or recorded materials of any kind.
• Photography, videotaping or recording of any kind for commercial purposes.
• Engaging in any unsafe act or other act that may impede the operation of the Zoo or any associated facility.
• Campaigning, distribution of any advertisement, or solicitation of funds or pledges of contributions within Zoo property is prohibited.

Service Animals

Alexandria Zoo welcomes guests with disabilities who use service dogs as determined by the Americans with Disabilities Act. For the health and safety of the animals in our care, emotional support animals are not permitted.

Consumer Image Policy & Guest Awareness

Thank you for visiting Alexandria Zoo. During your visit you may be filmed, videotaped or photographed by an Alexandria Zoo employee or contract service professional. Your admission to our facility serves as permission for use of your image by Alexandria Zoo and its constituents. Please take photos and video for your personal use. The commercial use of photographs, videos and films you may have taken during your visit is strictly prohibited without the full written consent of Alexandria Zoo.

Alexandria Zoo Rights

• Alexandria Zoo may photograph, film, videotape, record or otherwise reproduce the image and/or voice of any person who enters Alexandria Zoo and use the same for any purpose without payment to any person.
• Alexandria Zoo reserves the right to deny admission or require a person already admitted to leave the Zoo without refund, liability or compensation if circumstances warrant.